2344240 - LMS: Wrong Approver Displays for Expired Approvals

SAP Knowledge Base Article - Public

2344240 - LMS: Wrong Approver Displays for Expired Approvals

Symptom

Approvals that have not been approved, and have been canceled by the Deny Expired Approvals APM are displayed as assigned to the wrong approver.

Environment

SAP SuccessFactors Learning Management System - LMS

Reproducing the Issue

  1. Create a Schedule Offering for this Item and add the Item and SO in the catalog so that it can be accessed by the user.
  2. Approval Required should be Yes for this Item and SO; and an Approval Process should be attached to the Item and SO.
  3. As a user, Assign the Item to the Learning plan.
  4. Request for Registration for the Schedule Offering and now the request goes to the Approver.
  5. Edit the Segment of the SO to make it in the past. This is because the APM picks the Approvals for past Schedule Offerings.
  6. Note that the Approver has not Approved any request yet. It is still Pending Approval.
  7. Schedule the APM Deny Expired Approval Process.

Cause

The Admin ID who scheduled the APM for the first time is now assigned as the approver.  

Resolution

This is expected behavior.  

See Also

https://community.successfactors.com/t5/Learning-Ideas/Enhancement-Request-Expired-Approvals/idi-p/110316

Keywords

wrong supervisor, incorrect supervisor, approver, approval, expired, canceled, kal, kac , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1602