2344231 - Crystal Reports Start Page - Master Knowledge Base

SAP Knowledge Base Article - Public

2344231 - Crystal Reports Start Page - Master Knowledge Base

Symptom

  • What is the Start Page?
  • How to modify or disable the Start Page in Crystal Reports?
  • What are the common issues with the Start Pages in Crystal Reports?

Environment

  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
       
  • SAP Crystal Reports for Enterprise 4.0
  • SAP Crystal Reports for Enterprise 4.1
  • SAP Crystal Reports for Enterprise 4.2

Resolution

  • What is the Start Page?
    • The Start Page appears when starting Crystal Reports, and Crystal Reports for Enterprise.
    • The top of the page contains links to create new report, as well as a list of the most recent reports opened.
    • The bottom of the page contains dynamic contents from an SAP Server, which list online resources available like forum, user guide link,…
       
         
  • Customizing the Start Page
    • 1183868 - How to modify the Start Page in Crystal Reports?
    • 1370033 - How to disable the Start Page online resources in Crystal Reports?
    • 1219017 - How to configure the Start Page online resources to point to different url in Crystal Reports?
    • 1680994 - How to remove the reports listed under My Recent Reports in the Start Page?
             
          
  • Start Page Issues
    • 1534868 - Error: 'INTERNET CONNECTION NOT DETECTED', when opening Crystal Reports
    • 1205429 - Error: 'An error has occurred in the script of this page', when opening Crystal Reports
    • 2584878 - Error: 'The value of the property "$" is null or undefined...' when opening Crystal Reports
    • 2295943 - Error: '1:Fatal system error -- Database is unreachable', when starting Crystal Reports
    • 1520706 - Error: 'Crystal Report has stopped working' when opening Crystal Reports in MS Windows 7
    • 2234997 - Error: 'This page can't be displayed', when opening Crystal Reports for Enterprise
    • 1863657 - Crystal Reports for Enterprise crash ( jscript9.dll )
    • 1521101 - When opening Crystal Reports, it displays the Start Page then crash
    • 1767796 - Start Page takes long time to load in Crystal Reports

Keywords

CR, CRE, CR4E, CR for Enterprise Start Page , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016