2344226 - How to proceed when iContent folders/files are deleted by Customer/Partner using Self-Managed iContent

SAP Knowledge Base Article - Public

2344226 - How to proceed when iContent folders/files are deleted by Customer/Partner using Self-Managed iContent

Symptom

Customer/Partner deleted folders/files from iContent server by mistake.

Environment

Learning Management System

Resolution

  • In this case, customer needs to raise an incident with SAP Cloud Support requesting the restore.
  • If the content deleted is just few files/folders, you may specify which folders and the date that you want the restore.
  • In addition, the iContent URL and Username are also required for this request.
  • Cloud Support Engineer needs to open an internal incident to Operations team.

 Note that it is only possible to restore deleted data for a time period of one month back.

See Also

This is an Operations incident example that SAP Support Engineer may follow: CO-80209

Keywords

iContent, delete, erase, purge, self, managed, self-managed, restore, content , KBA , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors Learning all versions