2344197 - Move / Reset / Restart candidate to the beginning of New Employee Step

SAP Knowledge Base Article - Public

2344197 - Move / Reset / Restart candidate to the beginning of New Employee Step

Symptom

  • Candidate entered incorrect information
  • Need to move candidate back to the beginning of New Employee Step
  • Activity is in All Documents submitted or activity in in orientation step

Environment

  • Onboarding
  • New Employee Step

Resolution

  • If the activity is still in New Employee Step you can restart the activity by click the restart but at the end of the activity
  • If the activity is in all Document Submitted
    • Create an incident in the SAP Portal for assistance
    • Be aware that ALL PDFs will be deleted

Keywords

  • Onboarding
  • New Employee Step
  • Restart
, KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding 1605 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508