2344162 - Unable to Edit Attendance SuccessFactors Learning

SAP Knowledge Base Article - Public

2344162 - Unable to Edit Attendance SuccessFactors Learning

Symptom

After recording a learning event for a scheduled offering the attendance cannot be altered

Environment

SuccessFactors Learning

Reproducing the Issue

  1. Register a user for a scheduled offering
  2. Ask the instructor to record the attendance for that offering
  3. Either have the offering automatically record the learning, or you can do it manually as well
  4. Now ask the instructor to change the attendance for the offering
  5. They will not be able to edit the attendance

Cause

The attendance is not editable after the learning event has been recorded

Resolution

  1. Go to Users > Tools > Learning Event Editor to view the learning event that is causing the issue
  2. Run a search for the user and item that you are attempting to alter the attendance for
  3. Copy or screenshot the details of the learning event so they can be added back after
  4. Delete the learning event
  5. Ask the instructor to change the attendance for that event
  6. Now go to Users > Tools > Record Learning - Multiple to add the learning event back

Keywords

LMS, scheduled offering, learning event, change, remove, edit, class, record , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1602