You want to assign the user ABC as Direct Approver for the shopping cart approvals, however the user is not available in the list of direct approvers.
Reproducing the Issue
- Go to the Application and User Management work center.
- Go to the View Task Distribution & select Approval Process.
- Go to the Shopping Cart Approval Process.
- Copy the existing approval process and navigate to Direct Approvers step.
- Select Work Distribution and Edit.
- Search for user ABC.
- No records found.
The user ABC is assigned to the work center views MMA_MYBUDGET & MMA_MYTEAM, however he/she does not have Write Access for the mentioned work center views under Managing My Area.
You have to give the Write Access to the work center views MMA_MYBUDGET & MMA_MYTEAM for the user ABC & then the user should be available under Direct Approvers list.
KBA , SRD-CC , Cross Components , How To