2343626 - b1605 Use Order Ticket_LRN-8784

SAP Knowledge Base Article - Public

2343626 - b1605 Use Order Ticket_LRN-8784

Symptom

According to the enhancement description Use Order Ticket action is not displayed if user’s organization has an available slot. This doesn't always happens.

Environment

Learning Management System (LMS) 1605 

Resolution

System Admin> Configuration> FINANCIAL => requireOrderTicketWhenSlotAvailable

  • This setting is applicable to scheduled offerings with a price greater than zero that have an available slot for the user’s organization.
  • When the user selects "Use Order Ticket", if this configuration is set to true, the system requires the user to enter an Order Ticket to register.
  • If set to false, the system will automatically use a slot for registration. “Use Order Ticket” will not appear if the user’s organization has unused slot. If the user’s organization does not have slots, but there are slots from another organization, then the “Use Order Ticket” action is displayed.
  • Order Ticket is always required if the user is not in the same organization as an available slot and the course price is greater than zero.
  • Look at the org of the slots and also the org of the user. The user must be in the direct org of the slot and not just a suborg.

See Also

2105069 - Using Registration Assistant to Register Users in a Scheduled Offering

2180498 - Comments Section in the Registration Assistant for Reserving Slots in SuccessFactors Learning

2222089 - LMS_COMMERCE OrderTypes

Keywords

requireOrderTicketWhenSlotAvailable, slot, user order ticket, registration, scheduled offering, organization , KBA , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors Learning 1602