2343603 - Comment box not appearing when routing job requisition for approval

SAP Knowledge Base Article - Public

2343603 - Comment box not appearing when routing job requisition for approval

Symptom

When sending the requisition in the routemap approval chain, recruiter users may observe the comment box is not displaying.

Consider that routing forms for approval is a system feature which is used on PM/GM and it has some similarities on its configurations.

Environment

SuccessFactors Recruiting Management (RCM) - All versions

Resolution

Please, consider the following scenarios when comment box does not display:
 
Comment box can’t be display when send form to the same user with current user.
Comment box cannot be displayed when sending form to complete step.
Comment can’t be display when email template not configured action comment as below:
[[DOC_COMMENT]]

Verify the given situations above.

After checking these 4 items, the comment box must appear accordingly when forwarding requisition forms for approval.

 

Keywords

comment box job requisition approval chain , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions