2342961 - How to attach a Cancellation Policy to an Item

SAP Knowledge Base Article - Public

2342961 - How to attach a Cancellation Policy to an Item

Symptom

Adding Cancellation Policy to an item

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Resolution

Important notes:

  • Cancellation Policies are not attached to the items directly, but to the SKU of the item.
  • If you revise an item and if you have both the versions active and the latest version is not Productionized, then SKU for both versions remains the same. So, when you productionize the latest version the CP automatically gets attached to the new revised item and you do not have to re-attach it.
  • Cancellation Policies can be attached only to Scheduled Type items and not to Online or Other.

Where to attach the Cancellation Policy?

Navigate to System Administrator -> Commerce -> Mastery Inventory -> Under Items, search for the Item you want to add the Cancellation Policy then select Edit. By default the CP are added, you can choose the drop down to change the Cancellation Policy.

Keywords

Cancellation Policy, Mastery Inventory, SKU, Commerce , KBA , LOD-SF-LMS-COM , Commerce , How To

Product

SAP SuccessFactors Learning all versions