Clicking on the sign out link in the RCM external website doesn't make the candidate to log out.
This is regardless of the browser used.
Reproducing the Issue
Access your company's external career site.
• https://careerX.successfactors.com/careers?company=XYZ (Here "X" to be replaced with the datacenter like 4/8/10 etc.,)
• Create a new user account or logon with an existing username-password.
• Try logging out using the ‘Sign Out’ button in the top right corner.
-> Nothing happens.
This is due to incorrect configuration in the successfactors backend (provisioning).
The configuration responsible for this comes from the Successfactors backend system known as provisioning system which is accessible only by implementation partner or CS support team.
Provisioning->Configure Recruiting Marketing Datacenter URL-> RMK Job Search URL.
Please ensure that the url doesn't have any additional path like https://jobs.xyzcompany.com/search/ after ".com"
ie, it should appear like https://jobs.xyzcompany.com (in this example)
Save your changes and reload the career page. The issue would be resolved.
Sign-out button doesn't work RCM career site logout issue , KBA , LOD-SF-RCM , Recruiting Management , Problem