SAP Knowledge Base Article - Public

2341999 - "The Email Subject/Body is required" error receiveD when sending ad hoc notification

Symptom

User creates a new Notification Template in the LMS and edited the template as per requirement using the New Launch Editor Tool.

New_Template.PNG

But user gets an error message saying that "The Email Subject/Body is required" when trying to use the template.

Subject and Body added when creating the template.

New_Template_Error.PNG

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions from b1511

Cause

The template has the Subject and Body in the New Editor Tool whereas it is blank in the old notification template:

Old_Template.PNG

Resolution

  • Do not remove the subject and body of the notification template, even if you are using the Notification editor tool.
  • If you already removed it, populate it again. This is required because in the Notification Editor you might not have created a template for every locale.
  • For Example:
    The admin created a template for Locale English (US) using the new tool and the user you are triggering adhoc email for has the locale as English (UK), the system will not find any template for that locale to trigger.
    Therefore, the application will pick the default template (Old notification template) to send email to that particular user and since it is blank, it will trigger the error.

Keywords

SuccessFactors, Learning, LMS, Custom template, notification template, Adhoc Notifications, Send Notifications tool error, Launch Editor Tool, The Email Subject/Body is required, , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors Learning all versions