2341858 - What are the internal Professional Services teams - Recruiting Marketing

SAP Knowledge Base Article - Public

2341858 - What are the internal Professional Services teams - Recruiting Marketing

Symptom

*This article is dedicated to partners and internal resources*

This article introduce the internal Professional Services team for Recruiting Marketing.  

Environment

SuccessFactors Recruiting Marketing (RMK) - All Versions

Resolution

While doing an implementation on working in an incident you may face some issues/defects. See below the available teams and what they are responsible for. These teams are contacted via QuickBase system tasks:

Web Development team: This team handle changes related to images, text, color, button/icons, email templates and others.

Job Import team: Requests related to jobs not posting or updating. This team only handle Job Collection/Kapow issues, for Real Time Job Sync issues engineering has to be contacted.

Advanced Analytics team: All requests about Advanced Analytics module.

Media Team: Requests related to Feed Management, Refer Parsing Rules, Job Boards, new source and new feeds.

 

If you are a partner and have a task created with them, do not open a support incident for the same request (or asking for updates/speed up), unless the Professional Services team on the task recommend you that. 

Keywords

Recruiting Marketing RMK Professional Services team QuickBase , KBA , LOD-SF-RMK , Recruiting Marketing , How To

Product

SAP SuccessFactors Recruiting all versions