SAP Knowledge Base Article - Public

2341773 - What are the allowed characters for file names on Icontent server?

Symptom

Users can sometimes encounter an error 404 when launching in LMS a content hosted in Icontent. This KBA is applicable under the following conditions:

  • the exact same content is used in another item and the other item can be launched without issues
  • the name of the file uploaded to Icontent server contains special character(s)

Reproducing the Issue

  • Login to the LMS
  • try launching the course
  • user will be unable to launch the content and might receive an Error 404

Error_404.PNG

Cause

Some characters are not allowed on icontent server and can lead to such issues if the name of the file contains special characters.

Resolution

  • In order to resolve such issues, the Admin needs to make sure to NEVER  use any if the below characters in a URI syntax: ";" | "/" | "?" | ":" | "@" | "&" | "=" | "+" | "$" | "," | "Ü" | "Ä" | "Ö" |
  • it is also recommended to not use any of the following characters with IIS: "<" | ">" | "#" | "%" | "<" | ">" | "{" | "}" | "|" | "\" | "^" | "[" | "]" | "`"

Keywords

authorised; authorized; ASSCII; code , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-PCM , LMS Icontent , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508