2341698 - How to enable cancellation reasons on the User side when withdrawing from courses

SAP Knowledge Base Article - Public

2341698 - How to enable cancellation reasons on the User side when withdrawing from courses

Symptom

How to choose a cancellation reason from the drop down when withdrawing from a scheduled offering.

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Resolution

This is possible to configure in LMS Adminsitration by:

  1. First, define cancellation reasons in References > Learning > Cancellation Reason.
  2. In System Admin > Configuration > Registration Settings > Tick 'By default enable Cancellation Reasons for a scheduled offering.'
  3. On the scheduled offering level itself set the Option 'Enable Cancellation Reason' to 'Yes.' (Option normally found after clicking 'View All.')

This should now prompt the user to employ a cancellation reason on withdrawal from a scheduled offering.

Keywords

Scheduled offering; cancellation reasons; user; reason; withdraw; Registration Settings; Enable Cancellation Reason; , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , How To

Product

SAP SuccessFactors Learning all versions