2341687 - data discrepancy in the application after DB script

SAP Knowledge Base Article - Public

2341687 - data discrepancy in the application after DB script

Symptom

A few months ago, we had the Professional Services team run a script in our database to delete some learning history records which were imported erroneously in our system.

We now observe that the retraining date for the impacted users/items have not been updated.

Environment

Learning Managment system (LMS)

Resolution

SOLUTION 1

system admin > Tools > Learning Event Synchronization

This process should be executed after learning requirements or learning event data is inserted/deleted manually into the database.

 

Q1.   Does the run of the background job mean that all learning history events will be considered and maybe corrected or just the learning history events created outside of the learning administration console (maybe a special system indicator available to separate the different data)?

A= All learning assignments are synchronized against learning history for all user records.

 

Q2.    What will happen with corrected events regarding notifications ?

A= The issue described is that required dates are not correct once events were deleted.  This would correct that.  If required dates are modified the changes might be included in the learning plan notification, or if records are not coming due based on date changes, then the learning expiration email might include those records.

 

Side effects to note:

- all manually overridden required dates are reset based on the item settings.

- substitutions are applied when valid substitutes are found that were not previously applied

 

SOLUTION 2

Learning > Tools > Required Dates Editor

wizard to set new required dates by which users must complete all free-floating items or curriculum items.

 

Side effects to note:

If required dates are modified the changes might be included in the learning plan notification, or if records are not coming due based on date changes, then the learning expiration email might include those records.

 

 

Keywords

learning event synchronization, required date editor, data not updated after DB script, , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SuccessFactors Learning 1508