SAP Knowledge Base Article - Public

2341124 - Time Stamp Explained - Onboarding

Symptom

  • What is a Time Stamp? Where do I find the Timestamp?
  • Why do I need to provide the TimeStamp to support?
  • Need to know my company id.
    What is my instance name?
  • Need to know what data centre I am on.
    How do I find out what server I am logging into when using the SuccessFactors application?
    Support needs to know the server we are logging into to resolve an issue
  • What release am I on? How do I know what version we are running?
    Support is asking what build we are on
    Support is asking for the UI Version we are using

Environment

  • Onboarding

Resolution

Onboarding Application

  • Release: Latest software release your instance is on.
  • RevisionBuild Number 
  • Server:   This is the server that your application is on (this is important for support as Success Factors have many servers in the Data Centre)
  • Timestamp: This captures the time the error occurs, and allows support to quickly narrow down where the issue\error may lie.

 

Employee Portal Application

  • Release: Latest software release your instance is on.
  • RevisionBuild Number
  • Server:   This is the server that your application is on (this is important for support as Success Factors have many servers in the Data Centre)
  • Timestamp: This captures the time the error occurs, and allows support to quickly narrow down where the issue\error may lie.

 

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Keywords

  • Data Centre
  • datacentre
  • timestamp
  • time stamp
  • server information
  • company id
  • release information
, KBA , LOD-SF-OBD , Onboarding , How To

Product

SAP SuccessFactors HCM Core all versions