2340647 - Delivery Status Showing In Process Even Though the Reason for Rejection is Maintained

SAP Knowledge Base Article - Public

2340647 - Delivery Status Showing In Process Even Though the Reason for Rejection is Maintained

Symptom

Service Order line item shows delivery status as In Process even though the reason for rejection is maintained.

Reproducing the Issue

  1. Go to Service Order work center.
  2. Go to Service Order Processing view.
  3. Edit Service Order XYZ (XYZ represent service order ID) and click on View all.
  4. Navigate to Service and Spare Parts.
  5. Select line item and the under General sub tab Reason for Rejection is maintained.

But the Delivery Status still showing as In Process.  

Cause

Cancellation of service order item does not mean that the delivery is finished and hence the delivery status is not affected by cancellation.

Resolution

This is the intended system behavior.

Keywords

KBA , AP-SVO , Service Order Processing , How To

Product

SAP BUSINESS BYDESIGN 1708