SAP Knowledge Base Article - Public

2339391 - VLS Instructor not recognized

Symptom

I'm trying to schedule an instructor for a virtual WebEx session. The system allows me to select the instructor. However, when I select VLS Server WebEx, a "Warning: Specify a valid primary instructor" message appears. I have tried to create a new account and use an existing

account. I get error messages with each option :

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Environment

SuccessFactors Learning

Learning Management System

Resolution

On checking the WebEx you will see that there is an account already present with email id that is currently being used.

Sync of the instructor account from LMS with the account present on WebEx which has the username  in the 'Account ID' field in LMS has to be done.

 

See Also

2184316 - Error When Adding the Instructor VLS details:VLS Error : You cannot reuse any of your last 3 password(s)-Learning Management System

Keywords

VLS Error: WebEXID or Email is already in use by this site,VLS Eror: Corresponding user not found, , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1602