2339383 - OCN or External Courses not Loading in Catalog Search

SAP Knowledge Base Article - Public

2339383 - OCN or External Courses not Loading in Catalog Search

Symptom

  • OCN or external courses not displaying in the catalog.

Environment

  • Learning Management System

Reproducing the Issue

  1. Login as a user.
  2. From Home, go to Learning.
  3. Click on 'Browse all courses' in Find Learning tile.
  4. Type the external course then search. You can also search for all courses but external courses will not appear.

Cause

  • The property 'catalogSearchCategories[External]' under System Admin > Configuration > System Configuration > CATALOG is set to 'false'

Resolution

  • In order to fix the issue, you will have to make the below changes in the CATALOG configuration file. Please follow the steps below:
  1. Login as an admin in LMS
  2. Navigate to System Admin > Configuration > System Configuration > Catalog
  3. Click on the edit icon
  4. Search for property 'catalogSearchCategories[External]' and set the value to 'true'
  5. Click on 'Apply Changes'

external.jpg

Keywords

OCN, External Course, External Courses Not in Catalog, , KBA , LOD-SF-LMS-CNT , Content , How To

Product

SAP Jam 1605 ; SAP SuccessFactors HCM Core 1602 ; SAP SuccessFactors HCM Core 1605 ; SAP SuccessFactors HCM Core 1608 ; SuccessFactors HCM Core 1508