SAP Knowledge Base Article - Public

2339287 - Workflows for closing and cancelling scheduled offering are missing in actions menu

Symptom

- Admin cannot see "Close scheduled offering" and "Cancel scheduled offering" workflows under "ACTIONS" menu

Environment

Learning Management System (LMS)

Reproducing the Issue

- Navigate to any affected Scheduled offering in the application and check actions menu

- you can see that workflows for closing and cancelling scheduled offering are missing

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Cause

- This is caused by the fact that affected scheduled offering has been closed already,

- As soon as scheduled offering has been closed, workflows for cancelling and closing are not visible anymore,

Resolution

- This is expected system behaviour

Tips to identify if the offering is closed or Learning is already recorded:

  • click on view all and search for the field "closed" = see the value in 65001 is YES (another field to look for is CANCELLED in case CLOSED = NO)
  • the user icons under registration are green. When learning is not recorded or pending survey completion, the icons are grey
  • Initiate evaluation is greyed out

 

Keywords

- Actions missing from actions menu, - cannot cancel or close scheduled offering from actions menu , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605