2339101 - Admins who proxy into a user are unable to launch content

SAP Knowledge Base Article - Public

2339101 - Admins who proxy into a user are unable to launch content

Symptom

Admins who proxy in to a user may expect to be able to launch online content that is on the user's Leanring Plan, however no START COURSE button is displayed and the admin is unable to launch the online content.

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

1. Login to the instance as an Admin

2. Select a user

3. Click Launch Proxy

launch_proxy.PNG

4. Review the Learning Plan of the user and try launching the online courses available

5. No button is displayed to laucnh the online content

Cause

This is an expected behavior of the system.

Resolution

The admins are not supposed to be able to launch online content on a Learning Plan when they proxy in to a user.

One of the reasons for this is that this would compromise the integrity of the data regarding the completion of online courses.

For instance, if the admin proxy in to a user and completes an item, there would be no way to track this in the database to find out who has actually taken the course online.

Keywords

continue, resume, proxy, survey, launch proxy , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-CNT , Content , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors Learning all versions