SAP Knowledge Base Article - Public

2339101 - Admins who proxy into a user are unable to launch content

Symptom

  • Admins who proxy in to a user may expect to be able to launch online content that is on the user's Learning Plan
  • No START COURSE button is displayed and the admin is unable to launch the online content

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Logon to the instance as an Admin
  2. Select a user
  3. Click Launch Proxy

    launch_proxy.PNG

  4. Review the Learning Plan of the user and try launching the online courses available
  5. No button is displayed to launch the online content

Cause

This is an expected behavior of the system

Resolution

  • Admins are not able to launch online content on a Learning Plan when they proxy in as a user
  • Allowing Admins to complete learning could compromise the integrity of the data regarding the completion of online courses
  • Example: if the admin proxies as a user and completes an item, there would be no way to track who has actually taken the course

Keywords

SF SuccessFactors LMS Learning continue, resume, proxy, survey, launch course item compliance , KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions