SAP Knowledge Base Article - Public

2337527 - Excessive Email Notifications

Symptom

Customer receives Excessive Email Notifications.

These are the subject lines for the types of emails that user keep receiving:

SuccessFactors system HRIS Sync [Daily HRIS Sync] status -- STARTED

 SuccessFactors system HRIS Sync [Daily HRIS Sync] status -- COMPLETED 

These emails are flooding the inbox of the user.

Environment

Employee Central b1605

SuccessFactors

Reproducing the Issue

Customer receives Excessive Email Notifications.

These are the subject lines for the types of emails that user keep receiving:

SuccessFactors system HRIS Sync [Daily HRIS Sync] status -- STARTED

 SuccessFactors system HRIS Sync [Daily HRIS Sync] status -- COMPLETED 

These emails are flooding the inbox of the user.

Cause

Customer is getting excessive Email notification as their email ID is configured in the field "Additional E-mail Recipients" of the HRIS Daily sync job.

 

Resolution

1. Login to Provisioning

2. Navigate to the Instance

3. Navigate to Monitor Jobs

4. Select Job Type: HRIS Sync =>  Click on "Refresh" Tab => Click on Daily HRIS Sync => Check if the "Additional E-mail Recipients" is configured => Verify if the User's email address is configured.

5. If Yes, navigate to "Manage Scheduled Jobs" => Select Job Type: HRIS Sync =>  Click on "Refresh" Tab => Cancel the Daily HRIS Sync Job from the 'Select' dropdown => Edit the Daily HRIS Sync Job from the 'Select' dropdown

6. Remove the Customer's email address configured in the field "Additional E-mail Recipients" of the job.

7. Click on the tab "Update Job"

8. Schedule the Job or Run the job.

 

Note: Please take Customer's approval before making any changes in Provisioning and HRIS sync Job.

Keywords

KBA , LOD-SF-EC , Employee Central , Problem

Product

SuccessFactors HCM Core 1508