2337030 - Account With a Blank Internal ID Field in Accounts OWL

SAP Knowledge Base Article - Public

2337030 - Account With a Blank Internal ID Field in Accounts OWL

Symptom

In the Account OWL you find an existing account without any Account ID.

Reproducing the Issue

  1. Go to the Customers Workcenter.
  2. Select the Accounts view.
  3. Select query - `All Accounts`.
  4. Sort by ascending Account ID.

You will find an active account without internal ID, similarly if you open the same account there is no ID associated with this account in the account TI.

 

Cause

This is expected system behaviour.

Resolution

This customer is a so called `Associated Business Partner` or `Twin Object`, whenever a company (Organisational Management) is created, automatically in the background a customer with the same data is created (to support intercompany scenarios), while activating this company the customer gets created.

Keywords

KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To

Product

SAP HYBRIS C4C CORE all versions ; SAP Hybris Cloud for Customer all versions