SAP Knowledge Base Article - Public

2334321 - ApprovalProcessRequestExpired notification is not getting triggered even if the approvals from the users are expired and APM is running fine

Symptom

 When I ran Deny Expired Approval Process, SystemUnenrollmentNotification notification template is generated instead of ApprovalProcessRequestExpired

Environment

SAP SF LMS

Reproducing the Issue

1.Create a Schedule Offering for this Item and add the Item and SO in the catalog so that it can be accessed by the user.
2.Approval Required should be Yes for this Item and SO and an Approval Process should be attached to the Item and SO
3.As a user Assign the Item to the Learning plan after Browsing it from the catalog
4.Request for Registration for the Schedule Offering and now the request goes to the Approver.
5.Edit the Segment of the SO to make it in the past. This is because the APM picks the Approvals for past Schedule Offerings.Note that the Approver has not Approved any request yet. It is still Pending Approval
6.Schedule the APM Deny Expired Approval Processes.

 

Cause

Configuration Problem

Resolution

When you run the Deny Expired Approval Process, there are two emails which are generated -

1) SystemUnenrollmentNotification because the user was registered but waiting for approval that is why from the application perspective an enrollment also happens even if the expiration of the approval happens. That is why you are receiving this email.

2) ApprovalProcessRequestExpired - Which is intuitive to understand as the expiration has expired the system will prompt you about the same via notification, now this email is not coming in your system reason is a configuration, I have mentioned below -

In the Global variables section there are two properties under Approval Process Settings

1) Suppress final approval email notification for Registrations

2) Suppress final rejection email notification for Registrations

If there two are checked then the user will not get approved or rejected mails for the approvals they have requested but if these are checked then the expiration mails will also not trigger. That is the reason you are not getting the expiration mail.

Keywords

KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508