SAP Knowledge Base Article - Public

2334181 - Browser issue when exporting the PM form to word document

Symptom

Select the Edit with Word(desktop) option from Internet Explorer and error will be displayed.

Environment

Performance Management, Internet Explorer

Reproducing the Issue

  1. Navigate to Admin Center > Performance Management Forms.
  2. Select a Performance Management form and click on the Print Icon.
  3. Click on File > Edit with Word (desktop).
  4. Pop-up error will be displayed.

 Editwithdesktop.PNG

Cause

Edit with Word(Desktop) on the browser menu (i.e. Internet Explorer) is not supported by SAP SuccessFactors and cannot be considered as a browser defect.

Resolution

The Print Icon functionality is only limited to previewing and printing of the PM forms. It is not possible to export the file and edit the content of the PM form in MS word application.

Keywords

Exporting form, PM form to word document , KBA , LOD-SF-PM , Performance Management , Problem

Product

SAP SuccessFactors Learning 1602