SAP Knowledge Base Article - Public

2333583 - Enable Admins to Reset E-Signature Password

Symptom

Admins are not able to reset the E-Signature pin for other Admins. This scenario is helpful in case other Admins forget their PINs.

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Navigate to System Admin->Admin Management->Application Admin
  2. Search for the desired Admin and edit it
  3. The "Reset PIN" option is not available

Resolution

To have "Reset PIN" available from Admin properties page, which allows the Admin to change the pin next time while he logs in to the system. Please follow below steps to enable the settings:

  1. Navigate to System Admin->Configuration->Global Variables
  2. Under Electronic Signature Settings, check "Enable electronic signatures:" and "Enable PIN Expiration:"
  3. Click on the Apply Changes button
  4. Now navigate to System Admin->Application Admin->Admin management
  5. Search for relevant Admin and edit it
  6. You should now see the option "Reset PIN", check it and click on the Apply Changes button.

The Admin will then be prompted to set a new PIN upon the next login.

Keywords

e-signature; admin reset pin; administrator electronic signature; PIN; Enable Electronic Signature; Reset PIN; , KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions