2333540 - Compliance panels are not presented to New Hires - Onboarding

SAP Knowledge Base Article - Public

2333540 - Compliance panels are not presented to New Hires - Onboarding

Symptom

  • We have activated compliance panels for standard Onboarding and custom Transfer process. Compliance panels are presented in the onboarding process but it is not presented in the transfer process

Environment

SF onboarding

Cause

  • Complains panels are presented based on the value in DivCountry field. If the value is not correct then the right panles will not be shown.

Resolution

Prerequisite : Super admin Access; Reference file; Settings tab access in application

Onboarding -> Settings tab -> Feature

  1. Go to Onboarding application
  2. Click on Settings tab
  3. Click on Features
  4. Verify that you have activated the correct complaince panels for the correct process. 

Onboarding -> Reference files -> Corporate Strucutre

  • Complains panel are presented based on DivCountry.
  • Standard logic to calculate the DivCountry is based on Corporate Structure Level 1
  • In application -> Reference files -> Corporate structure -> Level 1 , the country specified in this level will be the DivCountry. Make sure you have the correct information in this

Super admin site

  1. Login to the specific account
  2. click on Corporate structure
  3. click on each level -> Level Properties.

We do not need DivCountry, DivCity, DivState defined in each level. If this is defined then this key is calculated each time when saving. If Country information is missing in that level then DivCountry will be blank. If DivCountry is blank then Compliance panel will not be presented.

Keywords

Australian Compliance panel; ONB; Corporate structure , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors HCM Core 1605 ; SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508