SAP Knowledge Base Article - Public

2333297 - Cancellation policy message screen "Cancellation policy not available in your locale"

Symptom

User when clicks on the Cancellation Policy, sees the below message screen:

error-cancellation policy.JPG

Environment

Successfactors LMS
Plateau

Cause

If the Description for the Cancellation Policy is Blank in the locale of the user's preference, then the user sees the above message screen. In the below example, let's assume that the user's preferred language is Brazilian Portugese

CP_Desc_Blank.PNG

Resolution

Add the Description for Cancellation Policy in all (active and used) locales. To do so,
- Navigate to References -> Commerce -> Cancellation Policies -> Search and edit the CP, you want to -> In the Summary Page, click on the Globe icon and add the description for the locales you wish to -> Save

 

Keywords

KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions