2333038 - Error: 'Login Failed: wrong credentials' is received when logging into SAP Analytics Cloud

SAP Knowledge Base Article - Public

2333038 - Error: 'Login Failed: wrong credentials' is received when logging into SAP Analytics Cloud

Symptom

  • You cannot log into SAP Analytics Cloud
  • Your user password is no longer valid
  • You may receive the following errors when trying to log in to SAP Analytics Cloud: 
    • Error: 'Login Failed: wrong credentials'
    • Sorry, we could not authenticate you. Try again

CloudID_Error.png Manual_Login_error.png

Environment

  • SAP Analytics Cloud

Reproducing the Issue

  1. Open the URL for Analytics Cloud
  2. Enter User ID and Password

Cause

Incorrect username and/or password

Resolution

Depending on the type of logon you use, you will need to follow a different procedure to resolve this problem:

Cloud ID:

Use the Forgot password? link below the password field.

ForgotPassword.png

If you use the login/password form instead, you need to contact your SAP Analytics Cloud administrator to reset your password.

If you are the administrator and forgot the password, contact the SAP Cloud Operations team by logging a support ticket (incident) using the SAP Analytics Cloud component LOD-ANA-BI.

 

See Also

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Keywords

BOC, logon , KBA , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , Problem

Product

SAP Analytics Cloud all versions