2332224 - You are not Able to Attach More than one Document in the E-mail Created in a Ticket

SAP Knowledge Base Article - Public

2332224 - You are not Able to Attach More than one Document in the E-mail Created in a Ticket

Symptom

You are not able to attach More than one Document in the e-mail created in a ticket.

Reproducing the Issue

  1. Go the the Service work center.
  2. Go to the Tickets view.
  3. Open any ticket.
  4. Compose a New E-mail from Intractions.
  5. Select Attachmants.
  6. In the pop-up window, you get n documents which are already available.
  7. Select them one by one and add.

Only one document is added to the e-mail.

Cause

You need to select all documents using Ctrl key then add them in the e-mail.

Resolution

  1. Go the the Service work center.
  2. Go to the Tickets view.
  3. Open any ticket.
  4. Compose a New E-mail from Intractions.
  5. Select Attachmants.
  6. In the pop-up window, you get n documents which are already available.
  7. Instead of selecting them one by one, select all together using Ctrl key.

Now you can find bot attachments are added successfully.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1708