SAP Knowledge Base Article - Public

2332217 - You are Able to Save a Lead With Error Message

Symptom

You are able to Save a lead with error message.

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Leads view.
  3. Show All.
  4. Search and open lead ID XYZ (XYZ represents the ID of the lead).
  5. Go to the Sales & Marketing Team facet.
  6. You can find Employee Responsible(Lead) is already added under Role column.
  7. Add one more instance of Employee Responsible(Lead).
  8. Error message appears at the footer: Please use not more than 1 party(ies) of role Employee Responsible(Lead).
  9. Save the lead XYZ.
  10. Lead is saved with both Employee Responsible(Lead).

Cause

In objects like lead / opportunity , save is not rejected in such scenarios.
The error message is shown, but if user chooses to ignore it, system allows the save but consistency status (available at the header) is set to Inconsistent.
This will prevent any follow-up process until object is made consistent.

Resolution

This is expected behaviour .
If you want to impose stricter restrictions , it will have to be done via PDI validations.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Cloud for Customer 1602 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708