SAP Knowledge Base Article - Public

2332209 - Photo uploaded through external URL not displaying in employee profile

Symptom

Photo uploaded through external URL i.e. live profile personal information not displaying in employee profile

Environment

SuccessFactors:Employee Profile V12

Reproducing the Issue

1. The photos uploaded for users using the live profile personal information using an external URL is not displaying in employee profile.

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2. When we check the live profile personal information import file we are able to see the internal URL for users.

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3.While opening the internal URL in a browser the photo for the user is displaying correctly.

4. But still when the user goes to employee profile the photo is not displayed.

 

 

Cause

This is the expected behavior. V12 employee profile and higher does not support external photo url.

Resolution

The photos need to be uploaded manually into employee profile for users or through an batch upload through SFTP using an scheduled job.

Keywords

Photo uploaded through external URL not displaying in employee profile and org chart. , KBA , LOD-SF-EP , Employee Profile , Problem

Product

SAP SuccessFactors HCM Core all versions