Issue with the items which utilize custom thumbnail images. These generally show within Featured Learning, but we are having difficulty with these showing when an item is Recommended.
-Learning Management System
Reproducing the Issue
Add an image to an item.
Add item to Featured Learning in the Catalog
Recommend Item to user
Login to LMS admin--> System admin--> configuration--> System configuration
Edit configuration ID : LMS_ADMIN
You need to look at showItemThumbnailPhotosGlobally and showSystemDefaultThumbnail configurations carefully. Keep both configurations as true on my local environment then recommendation tile shows correct thumbnail image.
Therefore these are the recommended settings and should be true to avoid any future occurrences of such sort.
Thumbnail photo not showing in LMS , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem