2331796 - Thumbnail Size image not showing in recommendation tile

SAP Knowledge Base Article - Public

2331796 - Thumbnail Size image not showing in recommendation tile

Symptom

 Issue with the items which utilize custom thumbnail images. These generally show within Featured Learning, but we are having difficulty with these showing when an item is Recommended.

Environment

-SuccessFactors LMS
-Learning Management System

Reproducing the Issue

Add an image to an item.

Add item to Featured Learning in the Catalog

Recommend Item to user

Resolution

Login to LMS admin--> System admin--> configuration--> System configuration
Edit configuration ID : LMS_ADMIN

You need to look at showItemThumbnailPhotosGlobally and showSystemDefaultThumbnail configurations carefully. Keep both configurations as true on my local environment then recommendation tile shows correct thumbnail image.

Therefore these are the recommended settings and should be true to avoid any future occurrences of such sort.

See Also

  2278569 - When updating an Item Thumbnaill image a '404-Not Found' error is generated

Keywords

Thumbnail photo not showing in LMS , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508