2331643 - Custom Reports Fonts

SAP Knowledge Base Article - Public

2331643 - Custom Reports Fonts

Symptom

Environment

This document describes the fonts supported in the Learning Management System (LMS) regarding custom reports.

Reproducing the Issue

When building or editing a report in Plateau Report Designer (PRD) we will be offered a set of fonts that will be displayed in the Design Time window mode and in the Preview, but that might not be displayed when the report is exported into the LMS instance.

Cause

This occurs because the fonts displayed on the Design Time window and the Preview are installed and available on our system. But when the report is exported into the LMS instance, the fonts supported are limited depending on the report format.

Resolution

To design/edit a report that will be represented in the LMS instance as in PRD you will have to use the supported fonts. 

The following are the supported fonts listed by report format.

 

CSV

When using the CSV format, the output file will be a plain text file, which will have no formatting, therefore, there are no fonts for this type of file. This is a standard that is not defined by the LMS or the PRD.

 

PDF

The LMS uses a third party tool to convert the report output into a PDF file. This tool is installed on the server side and the font installed and supported for this format is the Arial Unicode font. If a report is designed with any other font type, the tool will render it into a "Times New Roman" like font, since this is the designed behavior of the tool. Currently there are no plans to have more fonts supported for the PDF format. However, you can always check our community for enhancement requests bout this.

 

HTML

When selecting HTML as output format, the fonts supported will be the "Web safe fonts" or "Browser Fonts". Web safe fonts are fonts that are pre-installed by many operating systems. While not all systems have the same fonts installed, you can use a web safe fonts to choose several fonts that look similar so your report output can be represented accurately. This list is not managed by the LMS or PRD, is a web standard:

Sans-serif

Serif

Monospaced

Fantasy

Script

Arial

Big Caslon

Consolas

Copperplate

Brush Script MT

Arial Black

Bodoni MT

Courier New

Papyrus

 

Arial Narrow

Book Antiqua

Lucida Console

 

 

Arial Rounded MT Bold

Calisto MT

Lucida Sans Typewriter

 

 

Avant Garde

Cambria

Monaco

 

 

Calibri

Didot

Andale Mono

 

 

Candara

Garamond

 

 

 

Century Gothic

Georgia

 

 

 

Franklin Gothic Medium

Goudy Old Style

 

 

 

Futura

Hoefler Text

 

 

 

Geneva

Lucida Bright

 

 

 

Gill Sans

Palatino

 

 

 

Helvetica

Perpetua

 

 

 

Impact

Rockwell

 

 

 

Lucida Grande

Rockwell Extra Bold

 

 

 

Optima

Baskerville

 

 

 

Segoe UI

Times New Roman

 

 

 

Tahoma

 

 

 

 

Trebuchet MS

 

 

 

 

Verdana

 

 

 

 

Keywords

KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508