- During the New Employee Step at the Physical Address panel the State and Country values do not populate on the Country and State fields.
- Onboading New Employee Step on the Physical Address Panel
Reproducing the Issue
- On the Physical Address panel during the New Employee Step the Fields for State and Country are blank and should have been pre-populated.
- The values being sent over for Country were not standard values for this standard panel.
- The key in Super Admin was pulling from the corporate structure for Country.
- There was no look up for state in the RCM2KMSlookupMapping.
- If using the RCM2KMSLookupMapping file please make sure the Code is included and not the name as Onboarding is expecting to receive the Code (ie.. CA, TN, WA)
- The recommendation for State is to us the HCMPicklist which has the external_code:
- State Mapping
- Country Mapping
- Field Mapping
SAP SuccessFactors Onboarding all versions