2330358 - Country and State fields are not getting mapped from RCM to Physical Address

SAP Knowledge Base Article - Public

2330358 - Country and State fields are not getting mapped from RCM to Physical Address

Symptom

  • During the New Employee Step at the Physical Address panel the State and Country values do not populate on the Country and State fields.

Environment

  • Onboading New Employee Step on the Physical Address Panel

Reproducing the Issue

  • On the Physical Address panel during the New Employee Step the Fields for State and Country are blank and should have been pre-populated.

Cause

  • The values being sent over for Country were not standard values for this standard panel.  
  • The key in Super Admin was pulling from the corporate structure for Country.
  • There was no look up for state in the RCM2KMSlookupMapping.

Resolution

  • If using the RCM2KMSLookupMapping file please make sure the Code is included and not the name as Onboarding is expecting to receive the Code (ie.. CA, TN, WA)
  • The recommendation for State is to us the HCMPicklist which has the external_code:

2016-07-26_picklist.png

Keywords

  • State Mapping
  • Country Mapping
  • Field Mapping
  • Onboarding
, KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions