SAP Knowledge Base Article - Public

2328007 - You Notice The Opportunities are Being Changed by a Technical User: SAP_SYSTEM

Symptom

You Notice The Opportunities are Being Changed by a Technical User: SAP_SYSTEM

Reproducing the Issue

  1. Go to Sales Work center.
  2. Select Opportunites view
  3. Choose any opportunity and edit
  4. Go to changes tab

You can see that a Technical user (SAP_SYSTEM) mades changes in the opportunity document.

Cause

 You have maintained in Business Configuration section that for a sales cycle & phase after 60 days and action will be done to make an opportunity as slow. In order to determine this a background job runs in the system on a daily basis and updates the phase progress.

Resolution

In case this feature is not required, please switch it off in scoping following the steps below.

  1. Go to the Business Configuration view.
  2. Select Implementation project view
  3. Click in Edit Project Scope
  4. Go to Questions Tab
  5. In the Scoping Element  Expand Sales and after click on Opportunities.
  6. Go to Section Opportunity Phase Progress
  7. Uncheck the question "Do you want to enable sales phase progress for opportunities?"
  8. Save and click in Finish button.

The behavior will be changed and you will not see  Technical User: SAP_SYSTEM in changes tab.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Cloud for Customer 1802 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711 ; SAP LE APPL.PLATFORM 1802