SAP Knowledge Base Article - Public

2327261 - Launching WPB course returns ERROR_GENERAL message

Symptom

When launching a course developed with WPB (Workforce Performance Buidler), for all users, it displays an error message:

[ERROR_GENERAL]

[ERROR_2] --- Unable to load skin: book.txt...

wpb_error.jpg

Cause

It is an Icontent issue with URL having multiple encapsulated paramaters 

A part of the launch URL needs to be encoded

Resolution

In the Content Object->Launch Methode->filename:

Encode the part after 'url='

exemple:

Before (when the issue occurs):

/learning/user/onlineaccess/icontent.do?Course=CUSTOM_eu&url=/self-managed/customer/Production/BIG/ONL/CO_FINAL_AICC/index.html?show=book%21BO%5F4B2BB45DBF089E91

After encoding the part after ‘url=’ (that fix the issue):
learning/user/onlineaccess/icontent.do?Course=CUSTOM_eu&url=%2Fself-managed%2Fcustomer%2FProduction%2FBIG%2FONL%2FCO_FINAL_AICC%2Findex.html%3Fshow%3Dbook%2521BO%255F4B2BB45DBF089E91

You can use http://www.urlencoder.org/ to encode urls:

 

cencode_scrshot.jpg

 

Keywords

WPB;encode url;ERROR_GENERAL , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions