SAP Knowledge Base Article - Public

2325980 - Plateau Report Designer credentials not working

Symptom

When trying to connect to PRD with credentials of BizX(performancemanager) it is not connecting.

Environment

Staging,Sandbox

Reproducing the Issue

For integrated customers(BizX and LMS), when trying to connect to PRD using credentials for BizX, the PRD tool is not connecting.

Cause

To connect to PRD, you will have to use the credentials for nativelogin URL For LMS and not the credentials for BizX.

Resolution

Please use the admin ID and password that you use to login to nativelogin URL of LMS.

Keywords

PRD,cannot connect to PRD , KBA , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors Learning 1602