2325940 - How to Completely Remove Analytics/Flow from the Device

SAP Knowledge Base Article - Public

2325940 - How to Completely Remove Analytics/Flow from the Device

Symptom

When uninstalling iOS apps, information in the iOS keychain is still maintained.  This can cause issues when attempting a fresh install on the device since the original keychain information may be used when the app launches again.

Environment

 

  • Analytics
  • Flow 

Resolution

If you need to fully clear a device, you can use a special roambicast URL to ensure the keychain is reset.  You can paste these into the URL bar of Safari or send them by email.  The user will be asked for confirmation before any action is taken.
 
Delete all accounts and the per-app keychain items, but not the shared ones
roambi://reset_app
roambiflow://reset_app
 
Delete everything, including the shared keychain items
roambi://reset_app?shared_keychain=yes
roambiflow://reset_app?shared_keychain=yes
 
The recommended workflow is to use these links to clear the keychain first, then delete the app before installing Roambi again.  This will ensure that you are starting fresh with a clean keychain.

Keywords

KBA , BI-ROM-APP-IOS , Roambi analytics iOS app , BI-ROM-APP-IOS-FLOW , Roambi iOS Flow app , How To

Product

SAP Roambi Analytics for iOS all versions