SAP Knowledge Base Article - Public

2324447 - How we resend Welcome to Successfactor Email once PHV is completed - All versions

Symptom

  • New Hire Did not receive Welcome to Successfactor Email on PHV Step
  • How to resend Welcome to Successfactor Email to New Hire.

Environment

  • Microsoft Windows 7 Enterprise Service
  • SF HCM Onboarding

Reproducing the Issue

NA

Cause

  1. This error is due to SMTP server is down or due to mis-configuration in Recruiting Module.
  2. Pre-Day1 Feature should not Enabled in Provisioning.

Resolution

Login to the BizX instance with Admin your credentials. Go to Admin Center >> Send User Welcome Email.

Select Send system message by user option if you want to send to one user.1.png

 

Select the New Hire and click on send system Email to send the Welcome to Successfactor Email.

2.png

Login to the Email Account of NewHire and check for the below Email.

3.png

Keywords

KBA , LOD-SF-OBD , Onboarding , How To

Product

SAP SuccessFactors Onboarding all versions