SAP Knowledge Base Article - Public

2324181 - Top navigation bar disappear when accessing some modules

Symptom

The top navigation bar is disappearing when you access some modules? 

You will find in this article the cause and how you can ask for correction.

Reproducing the Issue

Access the instance > In the dropdown, you selected a module: 

 

Menu.PNG

 

When you go to the page of Objectives, then the dropdown is not available anymore – neither is the option to Proxy as, Options and Logout.

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Cause

This is caused due a misconfiguration in the background system.

Provisioning setting in Company Settings called "Portal Configuration - Hide Navigation and Footers (V10 ONLY)" is checked as a mistake.

Resolution

Please contact your partner or open a support portal incident and provide this article as reference.

Keywords

Top navigation bar disappear  Top menu disappear  , KBA , LOD-SF-FWK-UI , User Interface Framework , Problem

Product

SAP SuccessFactors HCM Core 1511 ; SAP SuccessFactors HCM Core 1602 ; SAP SuccessFactors HCM Core 1605 ; SAP SuccessFactors HCM Core 1608 ; SAP SuccessFactors HCM Core 1611 ; SAP SuccessFactors HCM Core 1702 ; SAP SuccessFactors HCM Core 1705 ; SAP SuccessFactors HCM Core 1708 ; SuccessFactors HCM Core 1207 ; SuccessFactors HCM Core 1210 ; SuccessFactors HCM Core 1302 ; SuccessFactors HCM Core 1305 ; SuccessFactors HCM Core 1308 ; SuccessFactors HCM Core 1311 ; SuccessFactors HCM Core 1402 ; SuccessFactors HCM Core 1405 ; SuccessFactors HCM Core 1408 ; SuccessFactors HCM Core 1411 ; SuccessFactors HCM Core 1502 ; SuccessFactors HCM Core 1505 ; SuccessFactors HCM Core 1508