SAP Knowledge Base Article - Public

2323700 - Unable to Record Completion in My Classes


Unable to record completion in the My Classes for Authorised to Teach Items even though the instructor has the correct workflows and is authorised to teach that item


SuccessFactors Learning Management System (LMS) - All Supported Versions


  1. The Item or Scheduled Offering is not set to "No Chargeback"
  2. A user in the Scheduled Offering is set to be part of government reporting


If the setting mentioned in the Item--> More--> Chargeback --> "Purchase option:" is anything other than "No Charge" then the instructor cannot record learn.

If not the above, check each user in the Scheduled Offering. Upon looking at a User record, in the Related section -->More --> Government Reporting --> Check if ":" is enabled. Upon your business needs choose to either disable government reporting or have an admin record learning for that particular user.


cannot record learn classes record issue with the record learn classes cannot be record learn by the supervisor record learning button missing , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem


SAP SuccessFactors Learning all versions