SAP Knowledge Base Article - Public

2323298 - User record being updated even though TERMINATION DATE is before HIREDATE - SF User Connector

Symptom

The user record is being updated by the SF User Connector even though their TERMINATION DATE is before HIREDATE in BizX (and in the input file). When this condition is met, an exception error should be triggered and the user record concerned should not be updated. In addition, this exception error should be detailed in the corresponding connector job report.

Environment

Learning Management System (LMS)

Reproducing the Issue

  1. In BizX: In a user's profile make sure TERMINATION DATE is before HIREDATE
  2. In LMS: Run the SF User Connector
  3. User record where this condition is met updates successfully without Exception Error Message in Connector Report

Cause

This is a legacy issue where the exception error is not triggered by the connector when HIREDATE & TERMINATION DATE are in two separate files (in the same connector job). For example, HIREDATE might be exported by BizX in the user_data file and the Termination Date might be exported in the extended_user_data file.

Resolution

Whilst this will be fixed in 1608, and the exception will be flagged even if these fields are exported to different files, the workaround is to make sure these two fields are exported to the same data file (Eg. user_data file). To achieve this the export feed from BizX needs to be reconfigured and mapped accordingly in the LMS.

* Issue already fixed in 1605 patch. Validation checks performed across both files so if TERM_DTE is earlier than HIREDATE in either file, this will trigger the exception and the record will not be updated. 

Keywords

LMS; SF User Connector; HIREDATE; Termination Date , KBA , LOD-SF-LMS-CON , Connectors , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1508