2323083 - What are the Different Users Involved in Implementation and Their Roles

This document lists the different users and their roles during Implementation

1. Initial User:

After subscription / signing the contract, the User receives the mail with Initial User and password. The first login into the new system is with this initial user and password.

The Initial user is responsible for:

• Creating the Implementation Project
• Completing the Scoping
• Completing the Milestone - Designed Acceptance
• Once the Milestone is Completed, the Initial User will be assigned the Service Agent view and then the Initial User can create Service Agents
• Once the Initial User creates a Service Agent, then the Initial User will be locked

2. Key User:

There can be more than one Key User for a system. The first Key User will be created by the Initial User.

The Key User is responsible for:

• Completing the Fine tuning, Migration, testing and Go-Live
• Admin activities

3. End User:

User who is responsible for Business processes and Business activities

4. PDI User:

User who is responsible for performing PDI activities in the system. PDI users cannot access any admin related work centers (Ex: Business Configuration, Application and User Management)

5. Support User:

Used by Support Engineers to access customer's system and analyze reported incidents

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