SAP Knowledge Base Article - Public

2322634 - Questionmark Account and Configuration required LMS

Symptom

Questionmark Account Setup required for LMS.

System Administrators may be getting an error such as the one below when trying to access Question Mark from: Reports > Questionmark > Launch Questionmark Reporter.

questionmark_rep_error.png

 

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

Follow the following navigation path after login as LMS admin: Reports > Questionmark > Launch Questionmark Reporter

Resolution

There are three parameters which need to be updated in the question mark configuration file.

All those parameters values need to be provided by the Question Mark provider, SF Support connot provide them as they are the api/url maintained by QM:

  1. endPointAddress=
  2. apiClientID=
  3. apiChecksum=

 The navigation path for the property file is: System Admin > Configuration > System Configuration > QUESTIONMARK.

Keywords

Questionmark; reports; LMS; QM; Question mark; error occurred trying to call Questionmark's API; 1601 Cannot find administrator; , KBA , LOD-SF-LMS-SER , Config. Consulting & Service Requests , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions