SAP Knowledge Base Article - Public

2322247 - Approval Process never triggered for some users

Symptom

For some Users, when the user self-assign an item (configured with  'Approval process' required), the Approval process is never triggered!

Cause

The User Shopping Account Type is set as 'External' (User Record->More->Commerce->Shopping Account Type)

Resolution

Change the Shopping Account Type as 'Internal':

  • User Record->More->Commerce->Shopping Account Type = Internal

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Keywords

Approval process;shopping account; , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions