For some Users, when the user self-assign an item (configured with 'Approval process' required), the Approval process is never triggered!
The User Shopping Account Type is set as 'External' (User Record->More->Commerce->Shopping Account Type)
Change the Shopping Account Type as 'Internal':
- User Record->More->Commerce->Shopping Account Type = Internal
Approval process;shopping account; , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem