SAP Knowledge Base Article - Public

2321924 - E-Mail templates are not being displayed in Campaigns

Symptom

You have created a Survey ABC and want to add it to a Campaign XYZ but the Survey ABC is not being displayed in the selection pop-up for e-mail templates

Reproducing the Issue

1. Go to the Marketing workcenter.
2. Go to the Campaigns view.
3. Select All and open Campaign XYZ
4. Choose the Build facet.
5. In the Header > Actions, click icon for Send E-Mail.
6. Click button Select.
-> The Search pop-up for e-mail templates is being displayed but yo cannot find Survey ABC.

Cause

The Survey you have created is of Content Type "Survey" and thus not being displayed in the Selection pop-up for e-mail templates. Only content of the type "E-Mail Template" (in status Active) will be shown in the selection.

Resolution

If you want to send a Survey using the Build function in a Campaign, you can create an E-Mail Template containing a survey by selecting "Survey" as Communication Category for the template.

Keywords

KBA , SRD-FIN-ACP , Payables , How To

Product

SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1711