2320435 - Overdue items listed by Learning expiration notification in LMS

SAP Knowledge Base Article - Public

2320435 - Overdue items listed by Learning expiration notification in LMS

Symptom

  • The Automatic Process (APM) "Learning Expiration Notification" has run successfully
  • The "SuccessFactors Overdue Learning Notification" checkbox is unchecked
  • The Learning Expiration Notification email contains the overdue items as well as items about to expire

Environment

  • SAP SuccessFactors
  • Learning Management System (LMS)

Reproducing the Issue

  1. Navigate to System Admin -> Automatic Processes
  2. Select Learning Expiration
  3. Uncheck the "SuccessFactors Overdue Learning Notification" check box
  4. Run the Learning Expiration APM
  5. The email notification received lists overdue items

Cause

This situation is expected system behavior

Resolution

The LMS does not allow to disable overdue items notification. By checking and un-checking the box, you only configure the application to segregate the content into a different emails if required:

    1. If the "SuccessFactors Overdue Learning Notification" check box (in Notification Defaults) is checked: System will send out two different emails:
      i. One for items that are going to expire (expiration e-mail)
      ii. Another one for expired items (overdue e-mail)

    2. If the check box (in Notification Defaults) is unchecked: The Learning Expiration Notification will contain overdue items. System will send out a single email (expiration e-mail) for both expired and to-be-expired items

    3. This preference can be set using following steps:
      i. System Admin -> Automatic Processes
      ii. Select learning Expiration
      iii. Set or unset the "SuccessFactors Overdue Learning Notification" as per the requirement:

    • LearningExpAPM.png

See Also

To submit an Enhancement Request to allow for Overdue Notifications to be disabled, check the following KBA:
2090228 - How to submit enhancement requests for SAP SuccessFactors products

Keywords

SF SuccessFactors Success Factors, LMS Learning Management System expiration, expire, expired, overdue, due date, past email, template, notify, notification, overdue items , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions