2319560 - Employee ID Field is not Available in Call Employee Services On Behalf under Managing My Area Work Center

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2319560 - Employee ID Field is not Available in Call Employee Services On Behalf under Managing My Area Work Center

Symptom

You have a requirement to have field Employee ID in Call Employee Services On Behalf view under Common Tasks

Reproducing the Issue

1. Go to Managing My Area work center
2. Go to Common Tasks view
3. Select Call Employee Services On Behalf 
4) In Employees table, we have the Employees Names and their respective Phone Numbers

Resolution

A column named Employee ID is added to  existing Employee Services on Behalf screen. This column will be personalized hidden by default and has to be enabled using Personalization when required.

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1711