SAP Knowledge Base Article - Public

2318912 - Obsolete Feature : Touchbase & Time Off features are not enabled but features are available for the users in SF Mobile Application

Symptom

Touchbase & Time Off features are NOT enabled for mobile features ( Navigate to ‘Admin tools => Enable Mobile Features’, you can see Touchbase & Time Off features are not enabled )

 TouchBase and TimeOff 1.JPG

 

But still these features are available for the users in thier SF Mobile devices Home Screen.

 Touchbase and TimeOff.JPG

 

 Also please refer the attached document for the issue description and the resolution steps.

Environment

Employee Central b1602

SuccessFactors

Reproducing the Issue

Enable the users to the Mobile Features.

Access the SF Mobile Application.

The Touchbase and Time Off features are enabled to the users when these features are disabled in the Configuration -> ‘Admin tools => Enable Mobile Features’.

Cause

The Touchbase and Time Off features are enabled by default for the first time and then on toggling the configuration changes in Admin Tools gives the correct result ( as explained in the attached document ).

Resolution

From ‘Admin tools => Enable Mobile Features’, first we enabled the Touchbase and Time-Off features. After 10 minutes, we disabled these features.

Now, we do not see the Touchbase and Time-Off feature in the mobile device.

Note : We no longer support touch base feature 

Keywords

Admin Tools - Admin Center , KBA , LOD-SF-EC-TIM , Time-Off , Problem

Product

SAP SuccessFactors HCM Core 1602

Attachments

SF Touchbase and Time-Off Mobile Features Issue.docx